Feedback & Surveys

Capture and Leverage Customer Insights

  • Improves product development with direct feedback
  • Increases customer satisfaction through responsive actions
  • Identifies trends and issues before they escalate

Easily submit feedback and suggestions

Participate in targeted surveys and polls

See how feedback influences product decisions

Quick Feedback Collection

Gather instant insights with user-friendly rating systems

  • Implement customizable rating scales
  • Create context-sensitive rating prompts
  • Design visual rating interfaces (stars, sliders)
  • Analyze rating trends and sentiment patterns

In-depth Feedback Campaigns

Conduct comprehensive research with targeted surveys

  • Multi-question survey builder
  • Survey logic and branching
  • Distribute surveys and automate reminder
  • Track survey completion rates and response quality

User-Initiated Feedback Channel

Empower users to report issues and suggest improvements

  • Categorized report submission system
  • Allow users to share attachments and screenshots
  • Auto-categorization and routing system
  • Analyze report volumes and resolution times

Comprehensive Insight Analysis

Transform feedback into actionable business intelligence

  • Multi-source feedback aggregation
  • Text analytics for open-ended feedback
  • Identify trends and create alerts
  • Develop ROI tracking for feedback-driven changes
Integrations

Offer Seamless Cross-Channel Experiences

Integrate with your specific technology stack across channels. Flexible APIs and connectors enable integration with popular CRMs, ESPs, e-commerce platforms, POS systems, mobile apps, and unique channels.